TROUBLESHOOT & FAQ ​

Here you find the commonly asked questions answered.

How many templates get added ?

We add 15 to 20 new templates every month.

How are downloads calculated ?

All our paid plans come with a limited number of downloads. You are free to create as many drafts of videos as you like and a download is only calculated when you click on download video button in your editor.

When will I get billed ?

You will get charged immediately after you buy a subscription.

What happens when I cancel ?

Your account will be downgraded to a free plan. Please note the earlier created videos will not be deleted.

I have trouble choosing a plan

Please fix a meeting with our team member and he should be able to help you.

Do you have a white-label feature ?

Yes we do have a white label feature, please write to us team@the4thblock.com.

I have some ideas for your product :)

We are all ears, please initiate a chat with us from the website or write to us at team@the4thblock.com