# TROUBLESHOOT & FAQ ​ ## How many templates get added ? We add 15 to 20 new templates every month. ## How are downloads calculated ? All our paid plans come with a limited number of downloads. You are free to create as many drafts of videos as you like and a download is only calculated when you click on download video button in your editor. ## When will I get billed ? You will get charged immediately after you buy a subscription. ## What happens when I cancel ? Your account will be downgraded to a free plan. Please note the earlier created videos will not be deleted. ## I have trouble choosing a plan Please fix a meeting with our team member and he should be able to help you. ## Do you have a white**-**label feature ? Yes we do have a white label feature, please write to us ****. ## I have some ideas for your product :) We are all ears, please initiate a chat with us from the website or write to us at **** ##