TROUBLESHOOT & FAQ
Here you find the commonly asked questions answered.
How many templates get added ?
We add 15 to 20 new templates every month.
How are downloads calculated ?
All our paid plans come with a limited number of downloads. You are free to create as many drafts of videos as you like and a download is only calculated when you click on download video button in your editor.
When will I get billed ?
You will get charged immediately after you buy a subscription.
What happens when I cancel ?
Your account will be downgraded to a free plan. Please note the earlier created videos will not be deleted.
I have trouble choosing a plan
Please fix a meeting with our team member and he should be able to help you.
Do you have a white-label feature ?
Yes we do have a white label feature, please write to us team@the4thblock.com.
I have some ideas for your product :)
We are all ears, please initiate a chat with us from the website or write to us at team@the4thblock.com
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